We Are Here
#Streamlined Support, Just a Click Away
Navigating support has never been more straightforward and efficient. Simply follow this link , register, and log in. Once inside, initiate a support ticket, and our dedicated team will be on it, ensuring a response in under 24 hours.
Raising a ticket is a breeze, taking no more than 10 minutes of your time. A quick note: use your store name as the License key and select "Technical" as the department. As all payment matters for Shopify apps are managed directly by Shopify, please refrain from choosing "Payment/Refund" to avoid any detours in addressing your concerns. Let's keep things swift and seamless!
#Granting Access for Smooth Technical Support
Addressing technical challenges occasionally requires a hands-on approach. While we endeavor to resolve issues from our side, there are moments when direct access becomes indispensable. Should this arise, here's your concise guide:
- Craft a Staff Account: Head to your settings and initiate a staff account. We'll furnish you with the specific email address for this setup.
- Tailored Permissions: In the 'Online Store' realm, grant us the liberty to edit themes and manage blog posts. Meanwhile, within the 'App' domain, ensure the 'Easy Table of Content' app is accessible to us.
- Completion & Control: Once we've seamlessly resolved the matter, we'll circle back to you. This greenlights you to retract the access, ensuring your platform's sanctity remains intact.
Your confidence in us is invaluable, and we're dedicated to maintaining transparency and efficiency every step of the way.